Hospitality
at home.

From the moment you arrive to the way shared spaces are looked after, hospitality is planned as part of each residence.

Services shaped around residents.

Each residence has its own programme. We plan it alongside the architecture, with attention to the needs of the people who live there.

Arrival and reception: We consider how residents and guests arrive, how they find their way and where professional reception can make the transition into the building feel effortless.
Shared spaces: Entrances and communal areas are designed with daily use and upkeep in mind. The aim is to keep the places residents pass through calm, welcoming and well cared for.
Support with privacy: We plan how residents can reach the people who support them and how requests can be coordinated with respect for their time and privacy.

We consider how a building will be run from the start of design, so its spaces, equipment and resident support can be cared for over time.

Building fabric: Care for finishes, materials and the parts of the building residents use every day.
Building systems: Maintenance arrangements for the equipment and systems that support everyday comfort.
Resident communication: Clear ways to raise questions, report an issue and know how it will be followed up.

Speak with IDEN about the services and arrangements planned for the residence that interests you.